Emails
Reclassify an email in the Triage Queue
Correct the type the agent gave a low-confidence or unrecognized email — with a 30-second undo.
The Triage Queue holds the emails the agent could not classify with confidence — anything it marked Unknown or scored below the triage threshold. Telling it the right type both routes the email and teaches the classifier.
Steps
- Open the Triage Queue. The heading shows the count, and each row lists Received, Sender, Subject, what it was Classified as, and the Confidence percentage.
- Find the email to fix and open its Reclassify… dropdown in the Actions column.
- Pick the correct type. The list covers every classification the agent uses — for example booking confirmation, booking request, quote request, quote response, arrival notice, vendor bill, customs hold, payment notice, and more.
- The email is re-routed immediately and drops out of triage. You get a "Reclassified" confirmation noting that Undo is available for 30 seconds.
- Changed your mind? Select Undo within that window to restore the previous classification.
When the list is quiet
- No emails awaiting triage means the agent is classifying everything with confidence — "Emails the agent could not classify with confidence will appear here."
- Load more pulls the next page when there are many rows.
- If live updates drop, a banner reads "Live updates disconnected; refreshing manually." — use Refresh to reload. Retry reloads after a load error.