Send a rate request
The New Rate Request form — pick a freight mode, fill the route and cargo, add dangerous-goods details, and send to a connected agent or an external email.
New Rate Request (from the Rate Requests list) opens a form headed "Request a freight rate from a connected agent or external contact." Fill it top to bottom, then Send Rate Request; Cancel returns to the list.
Freight Mode and Route
Pick a Freight Mode — AIR, OCEAN, GROUND, RAIL, or MULTIMODAL — which decides the cargo fields below. Under Route, give the Origin and Destination Country and Port / Airport.
Cargo
- Ocean adds Load Type (FCL with a per-line container list, or LCL with a "Cargo is stackable" toggle); a perishable cargo type reveals a Temperature Range.
- Air takes Gross Weight (kg), Pieces, and per-piece Dimensions (with a CM/IN unit); it computes Volumetric Weight and Chargeable Weight — MAX(gross, volumetric) — for you.
- Other modes take Pieces, Weight (kg), and Volume (CBM).
Every mode has Cargo Type, a Commodity description, and a Contains dangerous goods (DG / Hazmat) checkbox. Ticking it reveals UN Number, DG Class, and Packing Group.
Additional details and recipient
Optionally add an Incoterm, a Cargo Ready Date, Notes, and an Expiry Date (after which the request expires). Finally choose the recipient: Connected Agent (a partner from your network) or External (Email) — which asks for an Email Address (required) and an optional Company Name.
You can also start a request pre-addressed from a partner on My Partners or from an invitation.
Related
- Rate Requests — the list of sent and received requests
- Rate request detail — quoting, accepting, and cancelling